Privacy Policy

Last updated: 27 June 2026

1. Who We Are

ReaderRocket provides software, training, templates, automations, and related digital products for authors, publishers, marketers, and online business owners.

For privacy questions, data requests, or support, contact us at andreas@quintanamarketing.com.

2. Information We Collect

We may collect the following types of information:

• Contact information, such as your name and email address when you register, purchase, join a list, request support, or download a resource.
• Account information, such as login details, profile settings, preferences, saved projects, usage history, and product access records.
• Purchase information, such as product purchased, transaction date, order reference, payment status, refund status, and affiliate or tracking information. Payment details are normally processed by third-party checkout providers and are not stored directly by us.
• Content you provide, such as author information, book information, reader funnel details, links, prompts, text, images, files, or other materials you add to the platform.
• Support communications, including messages you send to us and any information needed to resolve your request.
• Technical information, such as IP address, browser type, device type, referring pages, pages viewed, timestamps, cookie identifiers, and analytics events.

3. How We Use Your Information

We use information to:

• Provide access to products, downloads, software, training, and customer areas.
• Process orders, manage subscriptions or one-time purchases, and handle refunds or billing support.
• Operate, maintain, secure, and improve the website and platform.
• Create, save, or display the content and settings you choose to enter into the software.
• Send transactional emails, support replies, account notices, product updates, and marketing messages where permitted.
• Personalise your experience and understand how visitors and customers use our pages and products.
• Prevent fraud, abuse, unauthorised access, and misuse of our services.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases for Processing

Where privacy laws such as the UK GDPR or EU GDPR apply, we rely on one or more of the following legal bases:

• Contract — to provide products or services you purchased or requested.
• Consent — for certain marketing emails, cookies, or optional features where consent is required.
• Legitimate interests — to operate, improve, protect, and market our business in a reasonable way.
• Legal obligation — to keep required records or respond to lawful requests.

5. Cookies and Tracking

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, measure traffic, track sales attribution, and understand marketing performance.

You can usually control cookies through your browser settings. Blocking cookies may affect certain features, checkout flows, login areas, or personalised experiences.

6. Email and Marketing

If you join our mailing list, request a resource, buy a product, or otherwise opt in, we may send you emails about ReaderRocket, related products, updates, promotions, and educational content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting andreas@quintanamarketing.com. We may still send essential transactional or account-related emails.

7. Payments and Third-Party Platforms

Purchases may be processed through third-party checkout, payment, affiliate, email, hosting, analytics, automation, or customer support providers. These providers process information according to their own privacy policies and security practices.

We do not control every action of third-party platforms, but we use them to help deliver the service, process payments, manage access, send emails, host content, measure performance, and provide support.

8. AI and User-Generated Content

Some ReaderRocket features may use artificial intelligence tools or third-party AI providers to help generate, organise, analyse, or transform content. By using those features, you understand that the content you submit may be processed by technology providers involved in delivering the feature.

You are responsible for ensuring you have the rights and permissions needed for any text, files, images, prompts, data, reader information, or other materials you upload or enter.

9. Sharing Information

We may share information with:

• Service providers who help us operate the website, software, payment systems, email systems, analytics, hosting, security, and support.
• Affiliate or checkout partners where needed to track purchases, commissions, refunds, or product access.
• Professional advisers such as accountants, lawyers, or compliance consultants.
• Authorities, regulators, or other parties when required by law or necessary to protect rights, safety, or security.
• A buyer or successor if our business or assets are sold, merged, reorganised, or transferred.

We do not sell your personal information to advertisers.

10. Data Retention

We keep information for as long as reasonably needed to provide the service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes.

When information is no longer needed, we may delete, anonymise, or securely retain it where required by law or legitimate operational needs.

11. Security

We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, misuse, loss, alteration, or disclosure. No online system is completely secure, so we cannot guarantee absolute security.

12. International Transfers

Our service providers may process information in countries other than your own. Where required, we take reasonable steps to ensure appropriate protections are in place for international data transfers.

13. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a request, contact andreas@quintanamarketing.com. We may need to verify your identity before responding.

14. Children’s Privacy

ReaderRocket is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or products after changes are posted means you accept the updated policy.

16. Contact

For questions about this Privacy Policy or how your information is handled, contact us at andreas@quintanamarketing.com.